We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer in the European Economic Area (EEA).
Key terms
It would be helpful to start by explaining some key terms used in this policy:
| We, us, our | Ten Space Tech Ltd, incorporated and registered in England and Wales with company number 12455581 whose principal business address is at 7 St. Petersgate, Stockport, England, SK1 1EB, you may also know us by the name of our platform “Ten Space”. Our ICO registration number is ZA773423. |
| Personal data | Any information relating to an identified or identifiable individual. |
| Special category personal data | Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership. Genetic and biometric data (when processed to uniquely identify an individual). Data concerning health, sex life or sexual orientation. |
| Data subject | The individual who the personal data relates to. |
Personal data we collect about you
If you are one of our clients or partners or are a company who is using our services as a client of one of our partners, we may collect and use the following personal data:
- name and contact information of our contact(s) and authorised users of the Ten Space platform, including email address and telephone number and company details and job title;
- location data;
- financial information such as your billing information, transaction, and banking information; and
- information about how you use our services, website, IT, communication, and other systems.
We do not collect any special category personal data about our client contacts or designated re-seller contacts or contacts at companies who are using our services as a client of one of our partners or authorised users of the Ten Space platform.
If you are using the Ten Space platform to respond to a survey at the request of (1) one of our clients, whether as an employee, agent, advisor, freelancer or a third party individual nominated by such respective client, or (2) a company who is using our services as a client of one of our channel partners, whether as an employee, agent, advisor, freelancer or a third party individual nominated by such company, the Ten Space platform may collect the following personal data about you which may include special category personal data:
- name and contact information, including email address and telephone number;
- gender;
- age range;
- job title;
- job role;
- length of employment service;
- location;
- ethnicity; and
- other personal data (including videos, audio recordings and photos) sent by the survey subject in response to questions asked in such survey and/or that any client requests and/or that any company who is using our services as a client of one of our channel partners requests, and in each case that we process as part of our services.
If you are using the Ten Space platform at the request of one of our clients, or a company who is using our services as a client of one of our partners, as the case may be, you should review the privacy policy of the respective client, or company who is using our services as a client of one of our partners, as the case may be, and satisfy yourself that it will protect your personal data which may include special category personal data.
We collect and use this personal data to provide our services to our clients and those companies who are using our services as a client of one of our channel partners. If you do not provide personal data we ask for, it may delay or prevent us from providing such services.
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
How your personal data is collected
We collect most of this personal data directly from you via our website. This includes personal data you provide when you:
- apply for our products and/or services;
- enter your personal information into the Ten Space platform;
- subscribe to our publications;
- request marketing to be sent to you;
- enter a competition, promotion, or survey;
- give us feedback or contact us.
However, we may also collect information:
- from publicly accessible sources based inside the United Kingdom such as Companies House;
- directly from a third party who could be based inside or outside of the United Kingdom or the EEA such as:
- analytics providers such as Google;
- advertising networks such as Google, Facebook or LinkedIn;
- search information providers such as Google; and
- credit reference agencies;
- from a third party with your consent such as your bank;
- from cookies, server logs and other similar technologies on our website; for more information on our use of cookies, please see our cookie policy https://www.tenspace.co.uk/cookie/.
How and Why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason such as:
- where you have given consent;
- to comply with our legal and regulatory obligations;
- for the performance of a contract we are about to enter into or have entered into with you or to take steps at your request before entering into a contract; or
- for our legitimate interests or those of a third party.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.
The table below explains what we use your personal data for and why.
What we use your personal data for | Our reasons for using your personal data |
|---|---|
| Providing services to you. | To perform our contract with you or to take steps at your request before entering into a contract. To perform our contract with our clients |
| Preventing and detecting fraud against you or us. | For our legitimate interests or those of a third party, i.e., to minimise fraud that could be damaging for you and/or us. |
| Activities necessary to comply with professional, legal, and regulatory obligations that apply to our business such as under health and safety law. | To comply with our legal and regulatory obligations. |
| Operational reasons, such as improving efficiency, training, and quality control. | For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you at the best price. |
| Ensuring the confidentiality of commercially sensitive information. | For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information. To comply with our legal and regulatory obligations. |
| Statistical analysis to help us manage our business such as in relation to our financial performance, customer base, product range or other efficiency measures. | For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you at the best price. |
| Preventing unauthorised access and modifications to systems. | For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for you and/or us. To comply with our legal and regulatory obligations. |
| Updating and enhancing customer records. | To perform our contract with you or our clients or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party such as making sure that we can keep in touch with our customers about existing orders and new products. |
Marketing our services to:
| For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers. |
| External audits and quality checks such as for ISO and the audit of our accounts | For our legitimate interests or a those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards. To comply with our legal and regulatory obligations. |
Marketing
We may use your personal data to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by contacting us at enquries@tenspace.co.uk or using the ‘unsubscribe’ link in our marketing emails.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.
Who we share your personal data with
We routinely share personal data with:
- third parties we use to help us run our business such as website hosts, cloud data hosts, lawyers, auditors, insurers, and brokers;
- HM Revenue & Customs, regulators, and other authorities;
- our banks; and
- credit reference agencies.
We only allow our service providers to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.
- share personal data with external auditors in relation to the audit of our accounts;
- disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations;
- share some personal data with other parties, such as potential buyers of some or all of our business or during a restructuring; usually, information will be anonymised, but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations.
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
Where your personal data is held
Personal data may be held at our offices, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal data with’).
Some of these third parties may be based outside the UK/EEA. For more information, including on how we safeguard your personal data when this happens, see below: ‘Transferring your personal data out of the UK and EEA’.
How long your personal data will be kept
We will keep your personal data while you have an account with us or we are providing products and/or services to you. Thereafter, we will keep your personal data for as long as is necessary:
- to respond to any questions, complaints or claims made by you or on your behalf;
- to show that we treated you fairly;
- to keep records required by law.
We will not keep your personal data for longer than necessary. Different retention periods apply for different types of personal data.
When it is no longer necessary to keep your personal data, we will delete or anonymise it.
Transferring your personal data out of the UK and EEA
To deliver services to you, it is sometimes necessary for us to share your personal data outside the UK/EEA such as:
- if you are based outside the UK/EEA;
- where there is a European and/or international dimension to the services we are providing to you.
Under data protection law, we can only transfer your personal data to a country or international organisation outside the UK/EEA where:
- the UK government or, where the EU GDPR applies, the European Commission has decided the particular country or international organisation ensures an adequate level of protection of personal data (known as an ‘adequacy decision’);
- there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects; or
- a specific exception applies under data protection law.
Where there is no adequacy decision, we may transfer your personal data to another country or international organisation if we are satisfied the transfer complies with data protection law, appropriate safeguards are in place, and enforceable rights and effective legal remedies are available for data subjects. The safeguards will usually include using legally approved standard data protection contract clauses.
You have the following rights, which you can exercise free of charge:
- Access: The right to be provided with a copy of your personal data.
- Rectification: The right to require us to correct any mistakes in your personal data.
- Erasure: The right to require us to delete your personal data—in certain situations.
- Restriction of processing: The right to require us to restrict processing of your personal data—in certain circumstances, e.g., if you contest the accuracy of the data.
- Data portability: The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations.
- Object: The right to object:
- at any time to your personal data being processed for direct marketing (including profiling); and
- in certain other situations to our continued processing of your personal data, e.g., processing carried out for the purpose of our legitimate interests.
- Not to be subject to automated individual decision-making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
For further information on each of those rights, including the circumstances in which they apply, please contact us (see ‘How to contact us’ below).
If you would like to exercise any of those rights, please:
- email, call or write to us—see below: ‘How to contact us’;
- provide enough information to identify yourself such as your full name and address and any additional identity information we may reasonably request from you; and
- let us know what right you want to exercise and the information to which your request relates.
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner (www.ico.org.uk) or any relevant European data protection supervisory authority if the products and/or services were provided to you in the EEA.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit
How to contact us
You can contact us by post, email, or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint. Our contact details are shown below:
7 St. Petersgate
Stockport, England
SK1 1EB
Telephone number: +44 161 676 3443
e-mail address: enquries@tenspace.co.uk
Changes to this privacy policy
We keep our privacy policy under regular review. This privacy policy was published on 1st March 2025 and was last updated on 1st March 2025. We may change this privacy notice from time to time, when we do so we will inform you via e-mail and we will post a new version to this website.