50+ hybrid/office based
Legal Services
Case Study
BEAM Fieldwork
How BEAM Fieldwork increased their survey completion rate to 94% by creating action plans using feedback gathered by Ten Space
First4Lawyers are a team of legal professionals, marketers and business developers, offering nationwide services to assist people in getting justice.
The Challenge
First4Lawyers turned to Ten Space to take their employee engagement to the next level. They recognised that the change to hybrid working, brought about by the Pandemic, introduced a new and unique set of challenges which the business was determined to tackle.
First4Lawyers understood the challenges they were facing through reduced in-person contact time and were keen to find a solution which would support their focus on caring for and supporting their team.
They quickly identified that the Ten Space platform would allow them to continue to provide employees with a voice and ensure that they felt consistently valued and engaged in a hybrid setting.
The Solution
Ten Space’s employee engagement platform was a perfect fit for First4Lawyers. The Group Director of Operations was won over by the innovative tech and segmentation of data.
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Wider employee reach
Delivery of regular employee engagement surveys via a multi-channel approach - using WhatsApp and SMS
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Detailed segmentation
Segmenting data between sectors in the organisation and between teams in those sectors to offer greater insights
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Live data and quick responses
Creative ways to engage with employees during the survey, track progress and respond to feedback directly
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Instant results and insights
Dashboard to surface trends effectively, auto populated wrap up report templates to communicate back to the business and take action quickly
Testimonial
" We’ve been able to use our insights and feedback to improve and compliment action plans and introduce initiatives which have built a lot of trust in our teams. Because our employees trust the process we can really connect and engage with them. "
Donna Beevers | Head of Personnel | First4Lawyers
First4Lawyers
The Results
86%
Achieved a 86% completion rate
Instant results
Instant results delivered to dashboard
Increased momentum
Increased momentum for taking action
Honest and reliable
Honest and reliable feedback from employees
Increased trust
Increased trust in anonymous feedback process
Initiatives and policies
Insights used to introduce initiatives and policies
Senior leadership level
Feedback used to create strategies at a senior leadership level and to cascade actions to the business
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