As a responsible user of Artificial Intelligence, transparency is important to us.
Restrictions on use
Ten Space does not provide data to third parties for the purpose of training public or third party models.
Ten Space does not use artificial intelligence for any purpose defined as "unnacceptable risk" under the EU AI Act.
Where AI is used for purposes defined as "high risk" under the EU AI Act, Ten Space mitigates risk through appropriate safeguards such as requiring a "human in the loop".
Platform use of Artificial Intelligence
Ten Space uses Artificial Intelligence tools and techniques to process some data points supplied by Survey Subjects and Survey Managers.
This data is pseudonymised or, where possible, anonymised prior to being provided to any AI tools.
Video and audio processing
Ten Space uses artificial intelligence solutions to transcribe and analyse video and audio information provided to the Ten Space platform.
Artificial intelligence tools are provided with audio and video files uploaded by survey subjects and survey managers for the following purposes:
- Transcription
- Sentiment analysis
- Key phrase and topic extraction
- Response scoring
Information provided to AI tools for these purposes include the subject's voice and images of their likeness.
Written text processing
Ten Space uses artificial intelligence solutions to analyse and interpret information provided to the Ten Space platform.
Artificial intelligence tools are provided with text-based answers to survey questions by survey subjects and survey managers for the following purposes:
- Sentiment analysis
- Key phrase and topic extraction
- Response scoring
Summaries
Ten Space uses artificial intelligence to produce written summaries of surveys, trends and suggestions.
These features use generative artificial intelligence.
Data residency
Data provided to artificial intelligence tools remains at all times within the UK and/or the European Union.
Further details are available on request and are covered by data processing agreements in place with clients.
Use of data for training
Data provided to AI tools may be used in the training of models for Ten Space and the calculation of aggregated benchmarking data for use by the Ten Space platform and will not be shared with third parties for the training of public or third party models.